Return and Refund Policy
Overview
At OMAHJ, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help.
Returns
Eligibility for Returns:
- Items must be returned within 30 days of the purchase date.
- Items must be unused, in the same condition that you received them, and in the original packaging.
- Proof of purchase or receipt is required for all returns.
Non-returnable Items:
- Perishable goods (e.g., food, flowers).
- Custom or personalized items.
- Downloadable software products.
- Health and personal care items.
Return Process:
- Contact our customer service team at [email protected] to initiate a return. Please provide your order number and reason for the return.
- Once your return is approved, you will receive instructions on how to send your item back to us.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Eligibility for Refunds:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.
Partial Refunds:
- Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [customer service email].
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [customer service email].
Contact Information
For any questions or concerns regarding returns and refunds, please contact us at: [email protected]
Thank you for shopping with OMAHJ. Your satisfaction is our priority.